Q: I’m interested in business with you, but can I trust you?
A: kuko-store.com boasts 1000,000+ customers from almost all countries in the world. Among all our customers, 99.9%like us. So yes, kuko-store.com is trustable. But you can always do your own research, browsing on Internet checking our happy customers’ experience with us.
Q: Must I register to order from you?
A: It’s recommended but you don’t have to. kuko-store.com supports guest checkout. Registering with kuko-store.com, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes.
Q: Why haven’t I received any emails from you?
A: Please check your Spam folder or inbox. It happens that sometimes our email mismarked as spam and blocked by users’ email filter system. We suggest you to add our email address to your contact list or address book to avoid missing Email messages from us.
Q: A tracking number was received, but tracking information is unavailable.
A: When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 2-5 days, however sometimes it may take a shipping partner a little longer.
If tracking information has not appeared after 10 business days, please contact us.
Q: The tracking information hasn’t been updated. Is the order stuck?
A: A number of shipping partners update tracking information when a package is received at each stage of the delivery path.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.
Q: What if my order is later than expected?
A: If your order hasn’t reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You’d be surprised how often this is the case!
You can check on the progress of your order up until it gets shipped over here.
If you feel that your order is taking much longer than it should, you’ve allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we’ll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.
Q: What payment methods do you accept?
A: PayPal. You can complete your payment using your PayPal account. If you have paypal account, you can pay your order by your paypal account. If you don’t have paypal account, it doesn’t matter. PayPal also includes credit card payments(VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER), You can also pay via paypal with you credit card or bank debit card. Payment can be submitted in any currency.
Q: What can I do with defective items?
A: We need pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, we may give a discount for your next order.
Q: Can I customize items, such as to print our own logo, or to alter the design?
A: Yes, for most products on kuko-store.com. Please contact us or your sales representative to check with the details.
Q: I’m interested in certain products but they are not listed on kuko-store.com. Since you are a professional supplier, can you source them for me?
A: We would love to. Show us the product images as well as the description. It may take some time.
Q: Can I get a sample for FREE? I will buy more if it’s of good quality.
A: Sorry but we don’t give free samples. You have to pay for them. It’s easy on kuko-store.com as we don’t require any minimum order.
Q: I have put an order with kuko-store.com. Any discount for me?
A: Buy more and save more, as is the basic rule on kuko-store.com. About discount, please refer to Discounts & Coupons.
Q: Can your price be lower?
A: On kuko-store.com, the price is generally lowered with the increase of quantity. So yes, the price can be lower but we need to know your order quantity or purchase plan first.